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18 posts tagged with "Resilience"

Stability, redundancy and performance improvements (not ordinary bug fixes)

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October 17, 2026

This release lets mobile agents call customers back from their task history and brings further resilience improvements.

Change log​

New functionality​

  1. Agents using the Mobile Agent application can now call a customer back directly from their voice task history. The call uses the same agent workspace, business unit and channel as the original task, regardless of the task's result or direction.
Related documentation

Improvements and adjustments​

  1. Further resilience improvements for the Agent application and sign-in, so agent state and task updates reach the Agent application without delay.
  2. Fixed an issue where campaign records in preview dialing mode were marked as failed when the queue timeout elapsed before an agent picked them up.
  3. Fixed an issue where the Mobile Agent application showed a blank screen after a supervisor logged the agent out from the portal.

October 3, 2026

This release brings voice task history to the Mobile Agent application, gives custom integrations more time to respond, and further improves call reliability.

Change log​

New functionality​

  1. Added voice task history to the Mobile Agent application. Agents can now view their past voice tasks directly on their mobile devices, with the option to search by phone number and filter by task result.

Improvements and adjustments​

  1. Additional redundancy for agent voice connections.
  2. Further resilience improvements for workflows.
  3. Fixed an issue where a voice call could cause an agent task to become stuck under specific network conditions.
  4. Extended the configurable timeout for custom integrations from 5 minutes to 10 minutes to support longer-running requests.
  5. Fixed an issue where the voice bot would unexpectedly switch languages during a conversation due to the user’s speech.

September 19, 2026

This release brings further resilience improvements to the product.

Change log​

Improvements and adjustments​

  1. Improved the reliability of historical reporting data.
  2. Further resilience improvements for voice services.
  3. Further improvements to call recording reliability.
  4. Additional safeguards against stuck calls.
  5. Fixed an issue where Live Translation could occasionally experience longer-than-expected delays.
  6. Fixed an issue where, under specific circumstances, some users were able to start two voice tasks at the same time, which caused failures.
  7. Fixed an issue in our Power BI template where some cards were showing erroneous values under specific circumstances.