This release includes several new enhancements to the voice and chat experience, and a range of bug fixes addressing UI issues, data handling, and automation reliability in conversational workflows.

Change log​

• NEW Added a new customer timeout feature that lets voice bots automatically continue the conversation after a set period of silence.
• NEW Added a new feature to display sent emails as part of voice/chat conversations, with email icons and downloadable transcripts including both .eml and .txt files.
• NEW Added a new option in the webchat widget to pop out or go full screen during video/screenshare sessions for improved visibility on both agent and customer sides.
• RESOLVED Fixed an issue where the "Processing" state appeared twice in the campaign state dropdown menu on the campaign edit page.
• RESOLVED Fixed an issue where the agent UI incorrectly displayed a "Failed to restore server connection" error message after successful live translation calls.
• RESOLVED Fixed an issue where long Webchat bot names were truncated without displaying an ellipsis (…) in the support widget.
• RESOLVED Fixed an issue where the portal's real-time bot report did not reset at midnight, causing incorrect accumulation of bot segment data.
• RESOLVED Fixed an issue where task reports missed customer info and triggered exceptions during ad hoc outbound calls without a created customer.
• RESOLVED Fixed an issue where workflow variables updated by attachments in the first bot were not retained when moving to a second bot in multi-bot scenarios.
• RESOLVED Fixed an issue where the conversational bot sometimes failed to respond to the first message in high-load scenarios.
• RESOLVED Fixed an issue where updated workflow data from bot integrations wasn’t used to replace placeholders in conversational bot instructions.

This release includes several powerful new features to improve bot flexibility, voice and email automation, agent workflows, and reporting, along with critical bug fixes that enhance reliability and user experience.

Change log​

• NEW Added ElevenLabs as a new TTS provider to expand voice bot language and voice options.
• NEW You can now create and manage email templates in multiple languages using a new tabbed editor, with support for setting a default fallback language.
• NEW Added a new "Extract data" email node that uses regex rules to capture values from email subject and/or body and store them in workflow variables, with support for multiple rules, matches, and custom separators.
• NEW Voice workflow nodes now support language profiles for TTS, allowing multilingual versions of nodes like Announcements, Auto-Attendant, and Customer Satisfaction via the new "Workflow TTS" feature.
• NEW Pending break requests and pending logouts are now included in the OData feed, enabling improved visibility and reporting.
• NEW Added the option to automatically pop out external web pages in a separate window or tab for agent workspaces, enabling better multitasking and improved CRM integration.
• RESOLVED Fixed an issue where attachments sent via the Buzzeasy widget were not passed through to AIS custom bot flows, ensuring attachment data is now correctly mapped and available.
• RESOLVED Fixed an issue where incoming emails were saved with non-standard content types in the content manager; emails now correctly use “text/plain” or “text/html” as expected.
• RESOLVED Fixed an issue where emails sent from Gmail addresses to multiple IMAP channels were not delivered, ensuring messages now reach all intended channels.
• RESOLVED Fixed an issue where customers did not receive outbound replies if the original email contained certain rich HTML or spam-like templates. Outbound emails now deliver reliably regardless of the original content.

This release includes new features for live translation, workflow variable use cases and various other components of the system.

Change log​

• NEW Chat messages with sensitive/inappropriate data can now be physically deleted in the conversation/task history report, with appropriate RBAC permission.
• NEW Live translation fine-tuning on transcriptions of uttered audio chunks, using regex based text manipulation.
• NEW Webchat widget can now restrict attachment file types the end-customer can upload.
• NEW Voice workflow nodes offering TTS announcement messages can now be enriched with workflow and customer variables.
• NEW Workflow variables can now be updated from agent scripting.
• NEW Connection state can now be delayed of inbound customer calls until the first human agent or conversational bot is joined. Announcements, queue treatments, DTFM, etc. are still available.
• RESOLVED Fixed an issue where sometimes email templates opened blank.
• RESOLVED Fixed an issue where leading/trailing whitespaces on customer phone numbers blocked the dialing process.

This release includes new features for language profiles and various other components of the system.

Change log​

• NEW Introduced Mobile Agent application website targeting front-line or traveling agents, being away from desk. It can be dropped on the mobile device home screen as an application icon.
• NEW Voice conversational bots can now use language profiles designated by the Set Customer Language workflow node.
• NEW Knowledge bases can now be linked.
• NEW Agent Assist feature introduced for native voice live translation.
• NEW Introduced the Wait for customer reply email workflow node, offering the ability to send customer followup reminders.
• NEW Chat and email conversational bots can now process attachments.
• NEW Our web application user interfaces followed our overall brand alignment to Graia.
• RESOLVED Fixed a minor bug with the webchat widget not fully honouring the selected localization language.
• RESOLVED Fixed an issue where our voice gateways deployed in hybrid (onprem) scenarios can detach from central tenant state management due to local (onprem) network transients.

This release includes new features for transcription and service hooks, along with fixes for issues in role creation, campaign processing, call recording, and documentation.

Change log​

• NEW Support for recording transcription based on customer language profiles with configurable providers and default language settings.
• NEW Service hook triggers when a voice call transcript is created, sending conversation ID, end time, and customer ID.
• RESOLVED Fixed an issue where clicking the Save button multiple times while creating a role caused duplicate entries in the roles list.
• RESOLVED Fixed an issue where scheduled campaign records created via the public API were not processed and remained stuck in the 'Newly added' state.
• RESOLVED Fixed an issue where outbound workflow campaign calls were not recorded, even when recording was enabled for both customers and agents.
• RESOLVED Fixed an issue where documentation for conversational bot email templates did not mention the required use of #BotResponse, leading to bot failures.