August 15, 2026

This release brings business-unit-level Do Not Call lists and stability improvements.

Change log

New functionality

1. Business-unit-level Do Not Call list: The Do Not Call list helps comply with regulations and customer preferences not to be contacted. Previously this list was tenant-level and affected all business units. We now allow business-unit-level lists to add extensions to the tenant-level list. The business-unit-level list extends the tenant-level list rather than replacing it.

Improvements and adjustments

1. Added queue details for agent-to-agent transfers. Previously the target agent saw the queue name as "Unknown queue" when the call came from another agent rather than from a queue.
2. Improved recording handling when either the customer or the agent is placed on hold, preventing unexpected behavior in certain scenarios.