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August 8, 2026

This release introduces new agent management tools and stability improvements.

Change log​

New functionality​

  1. Disable outbound capabilities per agent: You can now disable the ad hoc outbound capabilities for a specific agent. This means the agent will no longer have the lookup option, cannot re-open email threads from their Task History, and the Website visitors tab is hidden, blocking outbound chats. Typical outbound calls via campaign tasks are not affected by this feature.
Related documentation

Improvements and adjustments​

  1. Additional redundancy for voice services.
  2. Further resilience improvements for reporting.