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July 18, 2026

This release brings a new scheduled calls view for agents using campaigns.

Change log​

New functionality​

  1. Introduced Scheduled calls view for agents using campaigns. This view is located in the Agent performance dashboard as a dedicated tab, visible only if at least 1 campaign exists in your tenant. Agents can use this view to see a calendar of their upcoming scheduled calls.
Related documentation

Improvements and adjustments​

  1. Upgraded the technology stack for the Agent application, improving security and performance.
  2. Improved voice connection for agents. Agents no longer need to refresh the page to restore voice after a service interruption.
  3. Fixed an issue where suspending a record was ignored for predictive campaigns.