June 13, 2026

This release brings quality of life changes, a new feature for webchat and bug fixes.

Change log

New functionality

1. Added a presence indicator for customers on webchat. This will show to the agent if the customer is active, inactive, or offline when using the webchat widget. This feature is not available for other digital channels.

Related documentation

• Agent respond to chat guide
• Webchat widget configuration

2. Agents can now add multiple attachments at once when responding to or initiating an outbound email. This quality of life change aims to reduce the number of operations an agent has to do to add multiple attachments to an email.

Related documentation

• Agent respond to email guide

Improvements and adjustments

1. Fixed an issue where supervisor monitoring for live calls could fail under specific circumstances.
2. Improved the stability of agent voice connections.
3. Fixed an issue where notifications were shown to the agent on login about their connection status, these notifications provide value only if a disconnect happened before, so for the login process, we removed them.
4. Fixed an issue where forwarding an email did not include the channel signature.
5. Improved the security of attachment handling in the webchat widget.