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May 30, 2026

This release brings stability improvements, performance improvements, new node options and more!

Change log​

New functionality​

  1. Improved the stability of campaign processing under high load.
  2. Further resilience improvements for voice services, reducing the chance of stuck calls.
  3. Added the option to mark a custom question node as sensitive data. Sensitive data is never stored and, by default, is not made available to other nodes or integrations. You may add a variable resulting from a custom question node as an exception to the voice's custom integration node or the JavaScript node.
Related documentation
  1. Added a new voicemail node. This node allows administrators to configure paths where the customer can leave a voicemail, for example, after a CSAT node where the customer left a poor rating. Voicemail playback via the portal will be added in a future release.
Related documentation
  1. Added the option to cancel all filtered campaign records, making it easier for campaign administrators to cancel an entire list of records at once. Simply apply your record filters, then click the Cancel all filtered records button.
Related documentation

Improvements and adjustments​

  1. Fixed an issue where the outbound dial duration limit was applied per trunk, causing multiple call attempts in some specific scenarios.
  2. Fixed an issue that could prevent stuck calls from being cleared.
  3. Based on your feedback, we removed the announcement button when no agent announcements are configured.
  4. Fixed an issue where greetings and agent announcements would not stream properly if the call was transcribed.
  5. Fixed an issue regarding attachment handling for the agent in chat where in some rare cases, the attachment uploading did not work properly.
  6. We've made several performance improvements to customer management targeted at users having more than 1000 customer records in a single business unit. Based on our testing, search results should now appear at least 2 times faster. We will continue to monitor the situation.