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April 11, 2026

This release adds a small improvement and fixes issues with summaries, call recordings, integrations, and system reliability.

Change log​

New functionality​

  1. Added read-only access to email conversation history during wrap-up.

Improvements and adjustments​

  1. Fixed an issue where conversation summaries occasionally failed to generate after the conversation ended.
  2. Fixed an issue where call recordings could fail to load in the portal.
  3. Fixed an issue where click-to-dial interactions in ServiceNow were not automatically linked to the corresponding customer record.
  4. Fixed an issue that could affect voice service redundancy.