March 7, 2026

This release introduces new AI capabilities for voice interactions and includes several fixes to improve call recording behavior, workflow validation, and inbound call limit handling.

Change log

New functionality

1. Added AI Agent Assist suggestions for inbound voice conversations, providing agents with real-time response suggestions based on the full conversation context.
2. Added support for the gpt-5-mini model for conversational bots across all media, set as the new default model for new nodes.

Improvements and adjustments

1. Fixed an issue where workflows containing custom voice bots could be saved without configuring a customer language node with conversational bot enabled.
2. Fixed an issue where call recordings remained available in the portal after the configured retention period had expired.
3. Fixed an issue where call recordings were not generated for the part of the call before a transfer between channels.
4. Fixed an issue where the ConcurrentInboundCalls counter accumulated calls instead of reflecting the number of active inbound calls.