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January 31, 2026

This release includes new feature enhancements, extended language capabilities for voice bots, and several resolved issues to improve system performance and user experience.

Change log​

New functionality​

  1. Added channel-level KPIs to the wallboard feed for outbound performance metrics.
  2. Added a “Wait for customer reply” node to chat workflows, enabling timed follow-ups and automated handling of replies or timeouts.
  3. Added configurable postpone duration per campaign, allowing supervisors to set custom processing delays between 1 and 72 hours.
  4. Added the ability to create Serbian language profiles for voice bots with ElevenLabs text-to-speech.

Improvements and adjustments​

  1. Fixed an issue with ElevenLabs TTS affecting Hungarian date pronunciation and audio quality.
  2. Fixed an issue where the Realtime Reports Agents view showed an endless loading animation when no agents were logged in instead of a no-data message.
  3. Fixed an issue where agent avatars in the AUI displayed incorrectly instead of showing the user’s initials when no profile picture was uploaded.
  4. Fixed an issue where auto-cancelled callback tasks were incorrectly marked as abandoned and lowered SLA performance.
  5. Fixed an issue where email templates in Send Reply and Forward workflow nodes were not displayed in alphabetical order.