December 20, 2025

This release includes bug fixes that improve stability, reliability, and platform behavior.

Below is the full list of resolved issues included in this update.

Change log

• RESOLVED Fixed an issue where conversations could end unexpectedly when customer language detection failed, preventing the bot from replying after a follow-up question.
• RESOLVED Fixed an issue where Speechmatics STT could generate false or unexpected transcriptions, ensuring that only customer spoken input is processed.
• RESOLVED Fixed an issue that could cause the webchat widget to become temporarily unavailable.
• RESOLVED Fixed an issue where updates to an email channel workflow were not applied to new incoming emails until the channel was manually toggled.
• RESOLVED Fixed an issue where voice bots could continue generating and replaying responses after being interrupted by the user, causing responses to play out of order.