November 29, 2025

This release provides feature updates and stability improvements across reporting, workflows, and the agent interface.

Change log

• NEW Added a tooltip displaying interruption details in historical report transcripts.
• NEW Added a search function for the Customer column in conversation history using phone numbers or emails.
• NEW Added a toggle that lets agents switch customer TTS on or off during live translated calls.
• NEW Added a display of the business unit on the agent’s at-a-glance card in real-time reports.
• NEW Added a way for the conversational bot to receive TTS announcements and system messages as part of its context.
• NEW Added a refinement to voice bot message splitting to make interruption detection more precise.
• RESOLVED Fixed an issue where agents did not appear if a supervisor belonged to over 13 teams.
• RESOLVED Fixed an issue where campaign queue names did not load and were shown as “Loading…” in the Queues view.
• RESOLVED Fixed an issue where inbound emails with long customer email addresses caused exceptions and never reached the workflow.
• RESOLVED Fixed an issue where the email subject could not be edited when replying or forwarding from the agent interface.
• RESOLVED Fixed an issue where the Agent UI stayed in infinite loading when chat translation was missing.
• RESOLVED Fixed an issue where replying to or forwarding an email from task history did not send the message to the recipient.
• RESOLVED Fixed an issue where voice workflows failed to send emails to recipients.