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November 22, 2025

This release introduces several new capabilities across AI, reporting and language management, along with a set of important fixes that improve usability, stability and overall workflow reliability.

Change log​

  • NEW Added an option in AI Administration - Agent Assist to switch suggested response generation between Automatic and Manual, allowing admins to control when responses are generated and avoid unwanted costs.
  • NEW Added bot insight indicators showing successful requests in green and failed ones in red for quick troubleshooting.
  • NEW Added filtering of realtime queue reports to show only queues belonging to the supervisor’s own business unit(s).
  • NEW Added filtering of realtime team reports so supervisors only see agent and task data belonging to their own business unit(s).
  • NEW Added Czech, Slovak and Polish as selectable interface languages in the Agent UI.
  • NEW Added the ability to create live transcription language profiles for agents, visible only when Agent Assist is enabled and requiring an STT engine (Azure).
  • NEW Added email translation support for agent and customer language profiles, enabled via a global feature toggle and supporting multiple translation providers.
  • RESOLVED Fixed an issue where newly created email and chat templates did not display their content in the preview panel until the page was refreshed.
  • RESOLVED Fixed an issue where AI bot node instruction tooltips were barely visible in light mode.
  • RESOLVED Fixed an issue where updating the Customer Language node cleared TTS text in subsequent nodes and caused inbound call flow failures.
  • RESOLVED Fixed an issue where non-admin portal users could not see any bot reports in Realtime Reports.
  • RESOLVED Fixed an issue where email workflows stopped executing after a Forward node, causing all subsequent actions to be skipped.
  • RESOLVED Fixed an issue where queues not added to the Performance Dashboard Queue list were shown as Loading… in the realtime queue report instead of displaying their name and data.
  • RESOLVED Fixed an issue where selecting an agent layout on the Chat tab during workspace creation incorrectly prefilled the same layout for Email and Voice tabs.