November 15, 2025

This release brings new viewing options and several fixes to improve clarity and usability across the platform.

Change log

• NEW Added support for viewing chat transcripts in customer language, agent language, or a combined “both” view.
• NEW Added customer identifiers in Conversations history when names are missing, including truncated values with tooltip and links to the Customer record.
• RESOLVED Fixed an issue where the Dutch reschedule message did not display the full translated text, including the second sentence and timestamp.
• RESOLVED Fixed an issue where the “Voice” and “Messaging” labels in the Agent UI My Performance pane were not translated into German.
• RESOLVED Fixed improper or inconsistent German translations in the Agent UI to ensure correct terminology and proper text fit.
• RESOLVED Fixed an issue where changes to the Voice channel categorization rule were not saved and reverted after leaving the page.
• RESOLVED Fixed an issue where customers remained stuck in a webcall after closing the chat conversation.
• RESOLVED Fixed an issue where the primary email address did not appear in the outbound email dropdown.