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October 4, 2025

This release introduces several new capabilities to improve productivity, multilingual communication, and workflow management, along with important fixes that enhance reliability and user experience across voice, chat, and reporting features.

Change log​

  • NEW Added the ability to share a direct link to a specific conversation from the Historical Reports section, allowing supervisors and administrators to easily provide access to conversation details, including transcripts and event flow to colleagues or support teams.
  • NEW Added streaming support for voice bots using Azure TTS and ElevenLabs, enabling faster bot responses during customer calls. This improvement reduces initial silence by allowing the bot to start speaking while its full response is still being generated, ensuring a more natural and responsive conversation experience.
  • NEW Added the ability to view live transcripts for translated voice calls in the activity history. Agents can now review past conversations with an option to display the transcript and switch between the customer’s and the agent’s language for better context and understanding.
  • NEW Added the option for agents and supervisors to download translated chat or voice conversation transcripts in the selected language. Transcripts can now be downloaded in the customer’s language, the agent’s language, or both, matching the view currently selected in the transcript panel.
  • NEW Added support for extracting and displaying PDF attachments from S/MIME (.p7m) emails.
  • NEW Added a new Categorization Report visual to the Power BI templates for chats, emails, and calls.
  • NEW Added a workflow timeout for voice calls, automatically ending calls that exceed three hours. This prevents unusually long or stalled sessions from affecting statistics, voice channel availability, and agent performance.
  • RESOLVED Fixed an issue where callback campaign records with call attempts that reached the outbound dial duration limit were shown as Completed in the portal instead of Unsuccessful.
  • RESOLVED Fixed an issue where special German characters (such as ä, ö, ü) were not properly displayed or preserved in request data sent from the Buzzeasy bot API, causing incorrect character sequences in API calls.
  • RESOLVED Fixed an issue where downloaded email transcripts did not include the entire conversation when a workflow used a send-reply node after the queue, showing only the template email instead of the full message exchange.
  • RESOLVED Fixed an issue where the widget menu was not fully visible when the interface language was set to Hebrew, as the chat layout flipped but the menu continued to open to the left instead of the right.
  • RESOLVED Fixed an issue where searching task history by email address or phone number returned no results for chat tasks, even when matching records existed.