September 20, 2025

This release brings new calendar, search, and conversational AI features, improved call handling options, and several bug fixes enhancing reliability across the Agent UI and Portal.

Change log

• NEW Added calendar view in the Administration Portal with support for creating, editing, and managing one-time and recurring events with timezone support.
• NEW Added option in the Agent UI Task History to search emails by subject or body text, with filtering support, search indicator, and results limited to the last 3 months.
• NEW Added option in the Agent Workspace to enable auto-answer for calls. This setting allows agents to override the global auto-answer configuration, ensuring only selected queues or business units use auto-answer.
• NEW Added support for the GPT-4.1-mini model in conversational bots. Tenants with LLM selection enabled can now choose and use GPT-4.1-mini in their bot configurations.
• RESOLVED Fixed an issue where transferring a task between channels did not move it to the target queue and the task remained in the original queue after transfer completion.
• RESOLVED Fixed an issue in the Agent Workspace where external web pages did not load correctly in Task Addons when opened in-app or in a new tab/window with URLs containing variables.
• RESOLVED Fixed an issue in the Agent UI where the Task History was not always loading correctly or displayed wrong information; previously handled tasks now appear reliably after a task is finished.
• RESOLVED Fixed an issue in the Portal where customer export was failing; exporting customers now works successfully.
• RESOLVED Fixed an issue in the Agent Workspace (Voice) where the Override global auto answer configuration toggle was only visible to Global Admins; the toggle is now visible to all users with access to Agent Workspace.