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August 30, 2025

This release introduces several new features to improve reporting, multi-language support, email previews, and agent usability, along with important fixes to enhance stability and accuracy across the platform.

Change log​

  • NEW You can now filter AI conversational bots (voice) by type in Portal - Realtime Reports - Bots. This lets you see only conversational bots, active or not, and keeps the bot list clean.
  • NEW A ringtone is now played in the webchat widget when an agent makes a call request, so customers know a call is coming. Agents also hear a ringback tone, with its volume controlled by the ringtone setting.
  • NEW Bot insights now show which model was used for each message in the transcript.
  • NEW Agents can now transfer campaign calls to channels. Once transferred, the campaign task can be closed or rescheduled by the original agent.
  • NEW You can now preview emails in the task history, including the full email thread, attachments, and a download option for transcripts.
  • NEW Email conversational bots now detect the customer’s language and reply using the matching language template, with fallback and draft support if needed.
  • NEW The Send Reply node in email workflows now automatically uses the customer’s language to select the right email template, with fallback support if no match is found.
  • NEW In the Agent UI, customer data now supports a more/less view, showing only key details (name, email, phone) in compact mode to reduce clutter.
  • NEW Timestamps in portal transcript viewers now include seconds, making it easier to track the exact time between replies.
  • RESOLVED Fixed an issue where the “Name” field in Email - Templates did not accept diacritics (e.g., á, î, ș, ț), which caused errors when creating templates.
  • RESOLVED Fixed an issue where users in the Portal - Teams menu saw error messages saying “Failed to retrieve legacy workflows!”. These messages no longer appear.
  • RESOLVED Fixed an issue where predefined property keys (e.g., {Customer.FirstName}) were not displayed in the CSAT (Customer Satisfaction) node when used in the Message or Repeat Message fields. The customer’s name now displays correctly.
  • RESOLVED Fixed an issue where changing the TTS provider in language profiles allowed saving without selecting a voice model, resulting in a server error. The save button is now correctly disabled until a voice model is chosen.
  • RESOLVED Fixed an issue where calls in workflows with a voicebot sometimes skipped the bot and went directly to the failed output instead of playing the welcome message.
  • RESOLVED Fixed an issue where the Email Connector could only handle incoming messages from the Inbox folder and did not support other mail folders.
  • RESOLVED Fixed an issue where the Conversations menu showed an empty customer value when a customer had only a phone number and no name. The phone number now displays correctly.