August 23, 2025

This release resolves several issues affecting stability, usability, and accuracy across AgentUI, Live Translation, email validation, and mobile webchat.

Change log

• RESOLVED Fixed an issue where the AgentUI could temporarily freeze for a few seconds when searching for internal contacts during an active call.
• RESOLVED Fixed an issue where the system incorrectly accepted email addresses with invalid 1-character top-level domains (e.g., user@test.t).
• RESOLVED Fixed an issue where agents were placed into the RONA state when a language profile for live translation was enabled.
• RESOLVED Fixed an issue where the text input field was missing in the iOS app when using the webchat widget.
• RESOLVED Fixed an issue where Agent UI queues did not refresh automatically and only updated when the agent accepted a new task.
• RESOLVED Fixed an issue where Live Translation sometimes displayed customer text in the wrong language to the agent.