July 26, 2025

This release includes several powerful new features to improve bot flexibility, voice and email automation, agent workflows, and reporting, along with critical bug fixes that enhance reliability and user experience.

Change log

• NEW Added ElevenLabs as a new TTS provider to expand voice bot language and voice options.
• NEW You can now create and manage email templates in multiple languages using a new tabbed editor, with support for setting a default fallback language.
• NEW Added a new "Extract data" email node that uses regex rules to capture values from email subject and/or body and store them in workflow variables, with support for multiple rules, matches, and custom separators.
• NEW Voice workflow nodes now support language profiles for TTS, allowing multilingual versions of nodes like Announcements, Auto-Attendant, and Customer Satisfaction via the new "Workflow TTS" feature.
• NEW Pending break requests and pending logouts are now included in the OData feed, enabling improved visibility and reporting.
• NEW Added the option to automatically pop out external web pages in a separate window or tab for agent workspaces, enabling better multitasking and improved CRM integration.
• RESOLVED Fixed an issue where attachments sent via the Buzzeasy widget were not passed through to AIS custom bot flows, ensuring attachment data is now correctly mapped and available.
• RESOLVED Fixed an issue where incoming emails were saved with non-standard content types in the content manager; emails now correctly use “text/plain” or “text/html” as expected.
• RESOLVED Fixed an issue where emails sent from Gmail addresses to multiple IMAP channels were not delivered, ensuring messages now reach all intended channels.
• RESOLVED Fixed an issue where customers did not receive outbound replies if the original email contained certain rich HTML or spam-like templates. Outbound emails now deliver reliably regardless of the original content.