July 19, 2025

This release includes new features for live translation, workflow variable use cases and various other components of the system.

Change log

• NEW Chat messages with sensitive/inappropriate data can now be physically deleted in the conversation/task history report, with appropriate RBAC permission.
• NEW Live translation fine-tuning on transcriptions of uttered audio chunks, using regex based text manipulation.
• NEW Webchat widget can now restrict attachment file types the end-customer can upload.
• NEW Voice workflow nodes offering TTS announcement messages can now be enriched with workflow and customer variables.
• NEW Workflow variables can now be updated from agent scripting.
• NEW Connection state can now be delayed of inbound customer calls until the first human agent or conversational bot is joined. Announcements, queue treatments, DTFM, etc. are still available.
• RESOLVED Fixed an issue where sometimes email templates opened blank.
• RESOLVED Fixed an issue where leading/trailing whitespaces on customer phone numbers blocked the dialing process.