July 12, 2025

This release includes new features for language profiles and various other components of the system.

Change log

• NEW Introduced Mobile Agent application website targeting front-line or traveling agents, being away from desk. It can be dropped on the mobile device home screen as an application icon.
• NEW Voice conversational bots can now use language profiles designated by the Set Customer Language workflow node.
• NEW Knowledge bases can now be linked.
• NEW Agent Assist feature introduced for native voice live translation.
• NEW Introduced the Wait for customer reply email workflow node, offering the ability to send customer followup reminders.
• NEW Chat and email conversational bots can now process attachments.
• NEW Our web application user interfaces followed our overall brand alignment to Graia.
• RESOLVED Fixed a minor bug with the webchat widget not fully honouring the selected localization language.
• RESOLVED Fixed an issue where our voice gateways deployed in hybrid (onprem) scenarios can detach from central tenant state management due to local (onprem) network transients.