May 10, 2025

This release brings improved agent experience, better admin control, and enhanced CRM integration, along with key bug fixes for usability and accuracy.

Change log

• NEW Buzzeasy now automatically saves email drafts in the background, allowing agents to restore and continue editing drafts after closing a tab or navigating away.
• NEW Admins can now select a specific trunk for outbound voice calls when creating or updating a voice channel or campaign, ensuring better control over call routing.
• NEW Only tenant and global admins can now create, update, or delete roles. Regular users can view their assigned role but can no longer manage roles.
• NEW Buzzeasy now supports email in MS Dynamics, including contact screen pop and logging of conversation and worktime data directly into Dynamics.
• NEW Buzzeasy now honors the email reply-to header, ensuring replies are directed to the correct address if specified, for both bot and agent emails.
• RESOLVED Fixed an issue where plaintext emails in Email Fragment and Activity History did not display line breaks, making them hard to read.
• RESOLVED Fixed an issue where calls were not being logged in the activity history within Salesforce CRM during Buzzeasy integration.
• RESOLVED Fixed an issue where the schedule button tooltip incorrectly stated that no callback campaign was configured during campaign calls; it now clearly indicates that scheduling is not available for campaign records.
• RESOLVED Fixed an issue where the "Delete callback on customer connect" toggle was incorrectly greyed out under certain duplicate detection settings.
• RESOLVED Fixed an issue where customer chat text was hard to read due to poor contrast between text and background in conversation history.
• RESOLVED Fixed an issue where call notifications on the Agent UI did not disappear after declining or when Rona timeout expired.
• RESOLVED Fixed an issue where audit logs were displayed in UTC instead of the browser's local time zone.