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April 12, 2025

This release introduces enhancements to email channel management, improvements in chat clarity, and a key fix for dialing behavior to support a smoother and more consistent communication experience.

Change log​

  • NEW New Support for Handling Emails through Generic IMAP Channels
    • New support for IMAP and Office 365 email channels enables users to configure and manage inbound/outbound emails with guided setup, SMTP support, optional signatures, message threading, and full reporting integration.
  • NEW New Visual Indicator for Historical Messages in Webchat
    • Added a visual indicator in the webchat widget to show when messages are from a previous session, ensuring clarity after refresh and preventing confusion about active conversations.
  • RESOLVED Fixed an issue where enabling the "Use channel number as dialing number" option had no effect, ensuring the outbound SIP INVITE now correctly uses the channel’s main number in the FROM header during agent-initiated transfers.