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March 29, 2025

This release brings powerful new features and critical bug fixes to enhance workflow flexibility, reliability, and overall user experience.

Change log​

  • NEW Support for Custom HTTP timeout settings in Integration Nodes
    • Now you can set custom timeouts to ensure important responses aren’t missed.
  • NEW Support for SIP Header Call ID as a workflow variable
    • You can now extract the Call ID from SIP headers and pass it as a variable to external webpages. This includes support for custom SIP header names for inbound calls, enabling advanced workflows such as live translation with external agents.
  • RESOLVED Fixed an issue where agent-sent messages via Cisco were not delivered to customers, even though they appeared in the event logs.
  • RESOLVED Fixed an issue where voice conversational bot call transcripts did not generate conversation summaries in Task History or Conversations.
  • RESOLVED Fixed an issue where incoming chat tasks sometimes failed to connect, showing errors like "Connection Failed" or "Conversation not found", and missing unread message counters.
  • RESOLVED Fixed an issue where autoreplies were incorrectly sent to CC addresses instead of only the original sender.
  • RESOLVED Fixed an issue where supervisors couldn't clone campaigns unless they had full Workflow permissions. Cloning now works with only the necessary roles.
  • RESOLVED Fixed an issue where campaign records with a preferred agent were not queued or routed, even when the agent was available.
  • RESOLVED Fixed an issue where required integration parameters in ConversationalBot were not collected, allowing them to remain empty.