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March 21, 2025

This release introduces several new features and important fixes that improve the overall experience, making the Buzzeasy platform easier to use, more accessible, and more efficient. Highlights include better filtering in audit logs, improved accessibility, longer knowledge base answers, easier voice file uploads, and enhanced call handling options.

Change log​

  • NEW New enhanced filtering in Audit Logs
    • We've made filtering in audit logs easier by fixing how it displays in-line.
  • NEW New expanded KB answer field limit
    • We've raised the KB answer limit from 1,000 to 5,000 characters. While 1,000 works for chat and voice, it's too limiting for emails. This update ensures better-quality responses without cutting content short.
  • NEW New ChatFragment accessibility improvements
    • Improved accessibility with names and labels for interactive elements, enhancing navigation and - Agents can now transfer campaign calls (both blind and consultative) to external parties while keeping the record linked to them. This ensures they can still complete or reschedule the task after the transfer. automation support.
  • NEW New Campaign Call transfer option
    • Agents can now transfer campaign calls (both blind and consultative) to external parties while keeping the record linked to them. This ensures they can still complete or reschedule the task after the transfer.
  • NEW New WAV upload support for Asterisk Tenants
    • Customers can now upload announcements as WAV files for Asterisk tenants, eliminating the need to first upload MP3s. Since MP3s were always converted to WAV, this update simplifies the process.
  • NEW New Audit logging for data capture configuration
    • Audit logging is now enabled for Data Capture changes in the Configuration menu. This ensures all modifications are properly tracked, aligning with the existing audit log coverage for this menu.
  • NEW New SIP header direction for translated calls
    • Live translated calls now include a SIP header to indicate whether they are inbound or outbound, ensuring better tracking and integration for external agents. No configuration needed.
  • RESOLVED Fixed an issue where Business Unit-related changes were incorrectly logged under General Configuration in Audit Logs.
  • RESOLVED Fixed an issue where redirect nodes with a timeout (attended transfer) became invalid workflow nodes, ensuring proper functionality for redirect to phone, and time-based redirect.
  • RESOLVED Fixed an issue where Activity History failed to load for multiple tenants in the portal, ensuring customers can now access it correctly.
  • RESOLVED Fixed an issue where Text-to-Speech (TTS) messages had poor audio quality (crackling sound) during AI bot interactions, especially with the hu-HU-NoemiNeural voice model in Hungarian language workflows.
  • RESOLVED Fixed an issue where agents received no feedback when a connection failure occurred. The system now displays a notification to inform users and automatically retries the connection, improving usability and reducing disruptions.
  • RESOLVED Fixed an issue where conversations failed to enter the queue and ended unexpectedly. The problem was caused by a transient network issue triggering a retry logic deadlock.
  • RESOLVED Fixed an issue where voice transcription and summaries were not accessible in any production tenant. Users can now view transcriptions through the conversation historical reports on the portal as expected.
  • RESOLVED We have updated the documentation to include a use case for email categorization using the Categorization Rules function. This helps users understand how to sort emails based on language and route them into specific queues using categorization and switch nodes.