Skip to main content

February 15, 2025

This release brings enhanced flexibility, improved automation, and greater control for users.

Change log​

  • NEW New outputs for the Redirect and Time-Based Redirect nodes

    • Added an option to enable call transfers from a workflow to multiple phone numbers in sequence. If a transfer fails, the NoAnswer output of the node can be used to connect it to another node.

  • NEW New enhanced Agent Creation: Optional Microsoft search

    • Microsoft Search is now optional, allowing users to manually enter agent details without prompts, providing flexibility and an improved user experience.

  • NEW New advanced configuration for Conversational Bot

    • Added two parameters:
    • Temperature: Controls how precise or creative the bot’s responses are (0 = predictable, 2 = highly creative).
    • Max Output Token Count: Defines the maximum length of a response (100–3000 tokens).

  • NEW Automatically Returning Chat conversations to queue on Force Logout

    • If an agent is disconnected due to network issues while handling a chat, the system will now automatically return the chat to the queue. The chat will be marked with a preferred agent, meaning it will be reassigned to the same agent.

  • NEW Live Translation now supports a Text-to-Speech (TTS) option for inbound calls

    • Live Translation now includes a Text-to-Speech (TTS) option for inbound calls, improving accessibility and communication.

  • NEW Improved performance for retrieving email messages by thread ID

    • Quicker email conversation loading in the Agent UI, improving the overall user.
    • Optimized storage structure to enhance query efficiency.

  • NEW Improved logging for better system insights

    • Standardized log levels for better monitoring and troubleshooting.

  • RESOLVED Fixed an issue where the documentation did not clearly state that Queue treatments for chat are only available for Webchat. The Queue treatments feature is now explicitly documented as being available only for Webchat, preventing confusion.

  • RESOLVED Fixed an issue where an issue where auto-accepting tasks for agents in campaigns was not working.

  • RESOLVED Fixed an issue where the channel number was displayed instead of the customer number after a workflow redirect.

  • RESOLVED Fixed an issue where chaining multiple conversational bots in a workflow caused the second bot to fail.

  • RESOLVED Fixed an issue where play recording buttons were inactive in historical reports and the tasks menu.