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December 7, 2024

This release brings new email features, additional audit logs and more!

Change log​

  • NEW Download transcript for email conversations
    • Introduced the ability to download email transcripts in .eml format, including any attachments, with an option to access and download them directly from the .eml file.
    • Ensured email transcripts display key details such as email addresses (customer/channel) and timestamps for clarity.
    • This feature is available through the activity history, on the agent side as well as the supervisor side when accessing the activity history through the Customers menu on the portal.
  • NEW Salesforce CRM integration
    • This feature integrates the Buzzeasy Agent interface into the Salesforce CRM.
    • Key features include:
      • Screen Pop: Instantly display relevant customer information during interactions.
      • Click-to-Dial: Enable effortless calling directly from Salesforce.
      • Interaction Saving: Automatically save interaction details based on Portal configurations for consistent record-keeping.
  • UPDATED Audit Log for Voice Menu Changes
    • We're introducing an audit log to help you track changes made to the Config > Voice menu. This update ensures greater transparency and control over your configuration.
    • The following actions are now logged:
      • Turning Limit Outbound Dial Duration on/off and adjusting its duration.
      • Modifying the RONA Timeout Duration.
      • Changing the Campaign Duplicate Level (campaign/tenant).
      • Enabling or disabling Delete Callback on Customer Connect.
      • Updates to the configured Callback Request Key.
      • Toggling Use Channel Number as Dialing Number.
  • UPDATED Improved Mobile Experience for Widget Webhost
    • We've updated the widget webhost to enhance the mobile user experience by disabling zoom functionality. With this change, the widget will now maintain its intended layout and functionality on mobile devices, ensuring a smoother and more consistent user interaction.
  • RESOLVED Fixed an issue where selecting the 100 display option in the Knowledge Bases is not showing all the entries.
  • RESOLVED Fixed an issue where reporting services could malfunction resulting in wrong data to be displayed on the portal. Data stored has not been affected.
  • RESOLVED Fixed an issue where the recording configuration could not be saved.