November 23, 2024

This release brings performance improvements, a new workflow node and quality of life changes.

Change log

• NEW We've added a new Sampling Node to our workflows. This node will help workflow designers distribute conversation on two routes based on the sample percentage selected.
• NEW We've added the option to disable an email channel in Buzzeasy, temporarily instructing Buzzeasy to no longer retrieve & route emails from the configured mailbox.
• NEW We've added audit logs for changes performed in the Configuration menu > Chat / Email tabs.
• UPDATED Improved campaign performance by automatically stopping long running unused campaigns.
• UPDATED Updated chat related services to a newer technology improving the stability and the performance of chat related functionality.
• RESOLVED Fixed an issue where language changes in the agent application would be applied only after a refresh.