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November 16, 2024

This release brings new AI features, additional audit log entries and more!

Change log​

  • NEW We've added the option to filter website visitors based on an IP-range to exclude employees from the list presented to the agent.
  • RESOLVED Fixed an issue where the email UI would be displayed blank when the conversation being routed to the agent did not have the TO field populated.
  • RESOLVED Fixed an issue where an agent could appear available for several hours when force logout was triggered and a network issue occurred on the server side at the same time.
  • NEW Added External tasks count to today wallboard feed KPI list.
  • RESOLVED Fixed an issue where the confirmation link in the agent invite email would lead to a legacy Buzzeasy portal for new tenants.
  • UPDATED Separated the customer chat messages based on who received the message, the agent or the system/bot.
  • UPDATED Rejected tasks are now included in the Task Missed counters across the portal & agent application.
  • NEW Added volume control for the ringtone in the Agent application, profile settings. Agents can now specify a lower volume for the ringtone.
  • NEW Added the option to display more than 3 suggested replies on WhatsApp.
  • NEW Added audit log entires for changes to the config menu > chat/email tabs.
  • NEW Added the option to summarize the conversation during wrap up and automatically populate the notes field with the help of AI. This is available for chat & email conversations.
  • RESOLVED Fixed an issue where missing agent logout events cause skewed attendance reports due to force-logout being triggered under certain conditions.