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November 2, 2024

This release brings filtering options for the agent task history along with additional historical reporting data.

Change log​

  • NEW Agents can now filter their task history by applying various filters such as: Media type, channel, queue, date time and more. Additionally, the agents can now search their task history by a phone number or email address.

  • NEW New data now available in the odata feed alowing BI developers to present how long an agent was assigned to a business unit.

  • UPDATED Buzzeasy scripting can now be used in parallel with an external page. Previously, only one or the other could be displayed to the agent.

  • RESOLVED Fixed an issue where the email address capitalization was not checked when creating a new user/agent.

  • RESOLVED Fixed an issue where sending emails could result in an error message.

  • RESOLVED Fixed an issue wehre the incoming notifications had the decline button cut off in some languages.