October 26, 2024

This release brings the Predictive dialing mode for campaigns and quality of life enhancements.

Change log

• NEW Predictive dialing mode for campaigns. With predictive dialing mode Buzzeasy now allows processing large customer volumes without agents having to launch or clasify an outbound call through the predictive dialing mode.
• UPDATED Increased the upload limit of records into the contact directories to 5000 from 1000.
• NEW Talk time is now displayed in the Portal > Historical Reports > Tasks when the mouse is hovered over the duration.
• RESOLVED Fixed an issue where the save button might be inactive when creating a new email template.
• RESOLVED Fixed an issue wehre the voicemail related string was not translated.
• RESOLVED Fixed an issue where under specific circumstances an attribute could not be created for a new tenant.
• NEW Workflow & customer data can now be referenced in the Menu Selection, Custom Question nodes and their suggested replies.
• NEW Added audit logs for changes to the Configuration > Misc tab.
• NEW New Service Now CRM integration supporting Click 2 dial, screen pop and activity logging into the Interaction Manager.