August 17, 2024

This release brings bugfixes and a new feature that aims to improve the agent experience.

Change log

• RESOLVED Fixed an issue where Waiting Tasks did not show any tasks.
• RESOLVED Transferring campaign records to another agent is no longer allowed. This is not a supported scenario, agents are encouraged to use Reschedule instead.
• NEW Added new RONA break reminders for agents. The agent application will send a notification every 2 minutes to ensure the agent is aware of their break being RONA in case they miss the first notification for being away from PC.