August 10, 2024

This release brings minor agent experience improvements.

Change log

• NEW Added Emoji support for Chat. Agents can now use the dedicated emoji button in chat instead of relying on windows built in emoji picker, which is more complicated and harder to use.
• NEW Added individual break reasons to the agent performance dashboard. Agents can now click a button to dive deeper into their breaks and understand more about their break behaviors ensuring they don't affect their KPIs.
• RESOLVED Solved an issue where number inputs were overlapping text in the administration portal.
• RESOLVED Solved an issue where sometimes emails were stuck and not being delivered to the agents.