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July 7, 2024

This release brings additional functionality to the administration portal and resolves additional issues.

Change log​

  • NEW Introduced the option to specify attributes during agent creation to reduce the time spent configuring agents.
  • NEW Live calls & chat conversations can now be evaluated during supervisor monitor using scripts containing the [qm] tag.
  • NEW Added a new agent filter for Lookup tasks in the Historical reporting > Task section.
  • NEW Added the option to configure webapps for agents through the portal. These webapps will be displayed as a clickable option in the Buzzeasy Agent application removing the need of bookmarks for agents. The webapps will be open within the agent application.
  • NEW Added workflow variable support for email templates. Workflow variables will now be used within the email templates allowing supervisor and administrators to configure more personalized email templates based on collected workflow information.
  • UPDATED Changed the break visuals for agents based on feedback. The agent application will not select a different visual from a pool of images.
  • RESOLVED Fixed an issue where the refresh button in the task history was not working properly.
  • RESOLVED Fixed an issue where the Chat consumption reports were not updating properly.
  • RESOLVED Resolved an issue where sometimes 2 edit text boxes were displayed for email templates.
  • RESOLVED Resolved an issue where the Last interaction column was not populated.
  • RESOLVED Resolved a visual issue where it was difficult to see the CC recipients of an email thread.
  • RESOLVED Resolved an issue where email templates were added to the bottom of the email.