May 25, 2024

This release brings further quality of life improvements to the administration portal.

Change log

• UPDATED The Supervisor Monitor functionality for chat has been upgraded to utilize the new chat interface, enhancing user experience and performance.
• UPDATED In Agent Workspace Lookup configuration, channels not part of the same business unit as the Agent Workspace (AW) are now excluded. This prevents configuration errors and streamlines setup processes.
• UPDATED For the Outbound Channel Selection in campaigns, channels outside the same business unit as the campaign are no longer displayed. This update aims to prevent configuration errors and ensure accurate channel management.
• UPDATED Customer Records will now be automatically refreshed after updates made through the portal, ensuring that the most current information is always displayed.
• NEW Introduced the option to Clone a Voice Channel, facilitating faster multi-channel configuration and reducing setup time.
• NEW Enhanced visibility of the ChatBot ID for third-party integrators, improving integration processes and usability.
• NEW Added the capability to include Agent Attributes during Bulk Import, significantly reducing repetitive tasks and simplifying agent provisioning.
• RESOLVED Fixed a bug where Workflows containing a space at the end of the name could not be saved.