May 11, 2024

This release brings improved backend system as well as new quality of life features.

Change log

• UPDATED Portal Technology Transition: Transitioned the portal to a new under-the-hood technology, resulting in improved performance, stability, and development flexibility.
• UPDATED Reporting Service Performance: Improved the performance of the reporting service, resulting in faster data transit.
• UPDATED Activity History Optimization: Refactored and optimized the activity history data layer, resulting in a smoother browsing experience.
• NEW Active Directory and Custom Contacts: Added the option to call or email active directory contacts as well as custom contact directory lists through the lookup, allowing quick access to the agent's back office without having to switch to another application.
• NEW Bulk Upload Contacts: Added the option to bulk upload contacts to the contact directory, resulting in faster operations for administrators and supervisors.