March 9, 2024
Welcome to the fifth Buzzeasy release of the year!
This release brings new functionality to the Webchat widget, stability improvements and new functionality to our Agent Application.
Webchat Widget
In this release we are introducing tools for web developers embedding the Buzzeasy Widget into their website that allows them to control the Badge-Only or Visible messages content and trigger.
NEW Client-side API for the webchat widget allowing for custom messages now available.
Usage:
window.buzzeasyWebChat.sendProactiveMessage({ type: 'InviteMessage' | 'PromotionalMessage', messageText: 'Your Message text', suggestedActions: ['suggestedAction1', 'SuggestedAction2'] })
The Invite message is the equivalent of the Badge-Only message while the PromotionalMessage is the equivalent of the Visible message from the Widget configuration.
New Agent Application
The new agent application receives exclusive functionality in this release.
NEW We are excited to announce that Chat Templates are now supported within the agent application. Agents can now select templates for Chat conversation through the dedicated Templates button in the chat interface. Templates must be configured by the supervisor before the agent can see them. Templates are also known as quick replies.
NEW Agent can now use the # key to quickly search templates with their keyboard. Simply type the # key and the title of the templates you wish to use to see the results on the screen while you type. Press the tab key to navigate to the search results and enter to include them in your chat.
Other changes
UPDATED Improved backend services resiliency when outages outside of our control occur.
RESOLVED Fixed an issue where calls would take the CustomerDisconnected result in reports resulting in faulty calculations for the customers using our templates. These calls are now properly displayed as Abandoned.
RESOLVED Fixed an issue where portal admins would fail to revoke portal access for agent users when using a specific set of permissions.
Was this page helpful?