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March 2, 2024

We are excited to reveal the changes of our fourth release of the year.

This release brings new features for our webchat widget, additional CRM support and quality of life changes.

Webchat Widget​

The webchat widget is back on our table and is due to receive major improvements. In this release, we are changing the Welcome message behavior. Instead of having the standard 3 options No Message, Welcome Message, Invitation Message, we transition to a Pre-Conversation approach. Pre-conversation messages can now be turned on or off. Turning these messages off is the equivalent of the former No Message.

Turning Pre-conversation messages on will now reveal the 3 available types:

  • UPDATED Hidden Message: Hidden messages will display only after the user opens the widget. This does not provide any attention hook and is the equivalent of the former Welcome Message.
  • UPDATED Badge-only message: This type of message displays an unread notification counter enticing the user to click the widget, open it, and see the message. This is the equivalent of the former Invitation Message.
  • NEW Visible Message: This type of message displays the entire configured message without the user opening the widget. This message provides an excellent tool to grab the attention of the user and ensure they see your message without having to open the widget.

NEW The webchat widget configuration now allows setting up a delay for two of the three message types, the Badge-only and the Visibile message. The delay will allow waiting a couple of seconds before displaying the message. Configure the delay under Webchat > Your channel > Widget Configuration.

New Agent Application​

Our new agent application has been under heavy development for some time and it is time to unveil that it is now out of the beta stage!

tip

Head over to https://new-agent.buzzeasy.com to try it out. No additional settings or configuration required.

In this release we are bringing additional enhancements and bugfixes to the new agent application as follows:

  • RESOLVED Fixed an issue where users would receive the wrong notification when failing to pick up conversations from the Waiting list.
  • RESOLVED Fixed an issue where WebRTC-specific notifications were improperly translated.
  • RESOLVED Fixed an issue where the Directory button would display the wrong icon for a specific use case.
  • RESOLVED Fixed an issue where browser notifications would not work for voice calls under specific circumstances.
  • NEW Firefox support has been added in this release as the QA team now tests against Firefox as well besides Google Chrome and Microsoft Edge. This is so that we can ensure stability if Chromium-based browsers introduce bugs that are affecting the agent application.