Skip to main content

January 27, 2024

Happy New Year and welcome to the first Buzzeasy Release of the year.

Before the development team went on a well-deserved holiday, we wanted to finalize a few features we had planned for 2023, and once we returned, we started our 2024 roadmap.

Here's the change log for this release.

Changelog​

New campaign features​

Last year, we mainly focused on outbound campaigns, along with launching the brand new agent application. We didn't want to end 2023 without adding some extra features to our campaigns. Here's a brief rundown:

  • Supervisor Reschedule Management: Previously, supervisors couldn't change agent schedules directly through the portal. With this new feature, they can now adjust the target agent as well as the target date parameters. Just click the pen icon on a Newly Added or Rescheduled record to begin.
  • 'Created By' View in Portal for Campaign Records: This new field displays who created a record. It could be a portal user, an agent, 'Customer' for callbacks requested in queue, or 'System' for records generated automatically. For records created before this update, 'Upload' will be shown.
  • Performance improvements to avoid race conditions. Race conditions happen in any systems and are generated under significant load, campaigns now are much better at avoiding race conditions that could cause unintentional behavior through the supervisor actions.

New Agent Application 2.0 features​

The agent application received the following features in this release:

  • Enhanced browser notifications: These notifications enable agents to stay informed about events occurring within the agent application, even when they are concentrating on other tasks. The updated new agent application displays notifications for:
    • RONA break.
    • Incoming Voice call.
    • Supervisor state change.
    • Incoming email task (RONA for email enabled).
    • New email task (RONA for email disabled).
    • New campaign task.
    • New email message.
  • Added validation for the Directory in the new agent application to prevent accidental symbols while transfering calls externally.
  • Fixed an issue where tags were displayed in certain prompts.
  • Fixed an issue where the date was displayed in 2 different formats in the settings menu.
  • Added phone number clean-up when pasting phone numbers into the Lookup -> Adhoc dial pad. Copying from other files is now easier as any special characters are automatically removed. Please note that if special characters are needed those can still be added by hand.
  • Added error message to the campaign interface when an error occurs in the background instead of showing a loading animation.
  • Chat interface 2.0. Chat interface has been added with base-line functionality. Chat is still under development and will receive additional features shortly to close the gaps on the existing chat solutions.