September 16, 2023

We are excited to announce the latest Buzzeasy release, featuring a new wave of enhancements to Agent Experience, performance optimizations and more. Here are the highlights:

Agent Experience

1. We've added the direction of each conversation in the customer's Activity History. This gives the agent important information about a particular information.
2. We've added the option to filter the items in the activity history by direction to allow agents to hide the interactions they are not interested in while handling the customer.
3. We've made signficiant performance improvements to Campaign task handling, processing and distribution.

Other additions

1. We've added the option to customize the background color and font color for the suggested responses displayed on Viber. Find these 2 new configuration under Portal > Chat > Viber channels. You may have 1 set of customizations per channel allowing you to provide an even more personalized experience per channel.
2. Performed code clean-up operations for historical reporting related services to boost performance.