August 19, 2023

We are thrilled to unveil the latest advancements brought to you by Buzzeasy in our 18th release of this year. Our focus remains on enhancing your interactions with customers through swift voice channel activation, a more accessible webchat widget, and a sneak peek into upcoming exciting features.

Swift Voice Channel Activation

Experience lightning-fast voice channel activation! Say goodbye to waiting for changes to take effect. Our system has undergone a performance revolution, slashing the time it takes for Voice resource updates to be reflected. Previously, you could be left waiting for up to 20 minutes, but now, these changes can be visible in as little as 4 minutes and 30 seconds.

Reporting

We're dedicated to empowering your decision-making with richer data. After successfully introducing login state data in our previous release, we're taking a stride forward. Now, we're amplifying your insights by incorporating logout reasons into the odata feed.

Agent application stability

We understand the challenges faced by call center supervisors and their agents, especially on lower-end devices. Connectivity hiccups due to browser limitations have been causing disruptions. To address this, we're extending our heartbeat mechanism from 60 seconds to 120 seconds. This extra minute ensures that agents using devices with constrained resources have ample time to reconnect to the Agent Application.

Moreover, we've gone the extra mile by resolving a stability concern related to conferences. Your agents can now engage in meetings with confidence.

Webchat widget accessibility

We enhanced the widget accessibility to achieve compliance with WCAG 2.1 standards.

Widget is now accessible through tab key, along with all its elements. Additionally, screen readers can now read the elements of the widget including menu buttons, messages, timestamps, suggested replies and more.