April 1, 2023

In this release we are saying good bye to the Beta Portal, welcome Buzzeasy Portal 2.0.

Our old portal is now moved to legacyportal.buzzeasy.com. Our new portal is located at https://portal.buzzeasy.com with all the new features, look and feel we've built during the Beta version of it, with more to come very soon.

Portal Changes

• Prepared portal for the new name.
• Moved Blacklisting feature to its dedicated menu.
• Added navigation between blacklisting menu and customer records to improve the user experience.
• Added tooltips to agent workspace's scripting related functionality.

Other changes

• Added CustomerDisconnect reason to Calls table of odata feed 2.0. This reason is populated when the customer drops a call.
• Added the option to schedule a workitem to be closed via an API. This will be used by custom integrators.
• Fixed an issue where blacklisting whatsapp customers would not work properly.
• Using scripting via agent workspace will now update the Buzzeasy customer record when the variables are updated through scripting.

What's next?

The list of upcoming changes is tentative, as such, features listed here may be adjusted, changed or removed altogether from the list at any point in our development cycle.

The development team is working on for the upcoming releases:

• Contact lookup for agents while not being in a call with support for initiating outbound calls, emails or running scripts.
• Auto-accept callback and campaign task option for Campaign 2.0.
• Reject campaign/callbacks for Campaign 2.0.
• Scheduled abandoned in queue calls as callbacks for Campaign 2.0
• Rescheduling callback/campaign to anyone
• Create business units
• Assign business units to agents
• Assign channels to business units
• New activity history look & feel
• Agent workspace disposition codes (assignable per queue)
• Activity history for supervisors (portal)