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January 28, 2023

Welcome to the 2nd Buzzeasy release of 2023! We are pleased to announced the change log for the 2nd release cycle of the year.

Portal Changes​

The portal received another batch of quality of life updates.

  • Contact Records are now displayed when clicking on a campaign entry in the list. This now allows you to easily check the campaign entries.
  • Campaign controls moved under Details button for a campaign.
  • Added sorting capabilities for campaign records.
  • Added CreatedAt for campaign records.
  • Renamed Tenant Settings menu to Configuration.
  • Added chat consumption reports.
    • Chat consumption reports were available as a preview for a short period, however, we are now rolling them out to all customers. Data will be reset.
  • Fixed an issue where new email channels could not be created due to a signature editor problem.
  • Various tooltip bugfixes.
  • Added the option to multi-select workflow nodes. Hold control and click on the nodes you wish to select.

Voice workflow changes​

We've added the option to evaluate the user's phone number when entering a voice workflow. This is now a node called Evaluate Phone Number. You may select up to 10 conditions, each condition can either be a regular expression (regex) or a simple starts with. Each condition has a dedicated output.

This is treated as a bot from the system perspective, as such, it will be available in the odata feed 2.0 as well to find out which conditions are the most used.

Other changes​

  • Fixed an issue where sometimes email were sent empty by the agent.
  • Fixed an issue where agents could cherry-pick more than a voice call.
  • Fixed an issue where supervisor accounts where not syncronized in odata feed 2.0.
  • Fixed an issue where Business hours would return error code 500 instead of 404 when no business hours existed.
  • Ambassador version update for all services.
  • Added customer phone number to odata 2.0 calls table.
  • Added the option to customize the bot name for Viber channels. Additionally, agent name is now used as well.
  • Allowed custom bots to change the viber agent/bot icons.