September 1, 2022

22nd release of the year brings improvments to the Workflow Designer Beta as well as attachment support for Viber chat.

Change log

• You can now save workflows during public beta as well as asign them to channels, however we advise against using such workflows for live customers. Please read the Workflow Public Beta documentation to find out more about the new designer and features as well as current limitations.
• Added validation to Viber's APP key.
• Fixed an issue where Viber, Facebook business hours could not be configured if the user did not have access to campaigns.
• Improved usability of Viber editing experience by accurately marking the APP key field as uneditable.

What's next?

Here's the updated list of items we are going to ship in the upcoming releases:

• Display name instead of Agent name for Chat widget.
• Option to use {Agent.DisplayName} in Workflow 2.0.
• QnA provisioning 2.0.
• Chat Workflow 2.0 official release.
• Chat Queue Treatment 2.0
• Email Workflow 2.0 Public Beta
• Quality of life changes