September 10, 2022

23rd release of the year brings further improvements to Chat Workflow Public Beta, display name of agent on new chat widget and more!

Change log

• Chat Workflow 2.0 Public Beta received a massive round of bugfixes as we get closer to the official release.
• Underlying functionality for Queue node has been added to Workflow 2.0.
• Underlying functionality for Redirect to Channel node for Chat has been added to Workflow 2.0.
• Added administration interface for the upcoming Question answering integration.
• Fixed an issue where in extremely rare cases an agent could be stuck and unable to logout.
• Webchat widget 2.0 now uses agent's display name instead of real name. Learn more about this feature here.
• Fixed a technical channel related to the voice channel resource.

What's next?

Here's the updated list of items we are going to ship in the upcoming releases:

• Option to use {Agent.DisplayName} in Workflow 2.0 Queue note, once the Queue node becomes available.
• QnA functionality for chat.
• Chat Workflow 2.0 official release.
• Chat Queue Treatment 2.0.
• Enhanced widget customization options.
• Email Workflow 2.0.
• Voice channels 2.0.
• Odata Feed 2.0 Closed beta.