October 1, 2022

Buzzeasy's 25th release of the year brings localization support for the webchat widget and changes to various voice related services as preparation for the next major Buzzeasy release.

Change log

• Webchat widget now supports localization for widget elements. Supported languages on release: English, Hungarian, Serbian, Bulgarian. More languages will be added in the future.
  • Navigate to your webchat channel > Widget configuration and select the language for your widget.
• Added limits on concurrent Facebook conversations per tenant. The amount of concurrent conversations is tied to your agents seat. Agent seat * 10 = your maximum parallel conversations. Buzzeasy will offer ways to increase the bandwidth in the future.
• Preparing voice services for upcoming major Buzzeasy release.

What's next?

What you should expect in the next Buzzeasy releases:

• Odata 2.0 public beta updates: New entities, local timestamps
• Voice channels 2.0
• Voice workflows 2.0
• Voice queue treatments 2.0
• Workflow & node cloning