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October 15, 2022

Buzzeasy Release 27 of 2022 brings further data for our brand new Odata feed 2.0 (Public Beta), Workflow editor enchancements and more!

Odata 2.0 Public Beta​

  • Added Workitem reporting to Odata 2.0, available for Email and Chat media groups.
  • Fixed an issue where local timestamp was not added to Chat conversation level data.
  • Fixed an issue where tenants without a timezone would trigger an exception.

Portal and editor​

  • Added the option to line break in Message, Menu Selection and Custom Question nodes.
  • Added an option to change all business hours easily.
  • Ordered attributes alphabetically on the queue node.
  • Added an option to re-order suggested replies across the portal. Click the arrows to move a suggested reply to the left or right.
  • Fixed an issue where some channels would trigger an error when editing their business hours.
  • Fixed an issue where search would not work for Voice Channels 2.0 Public beta.
  • Fixed an issue where portal reports were displayed with incorrect timezone calculations when drilling into a particular KPI.
  • Fixed an issue where campaign opening hours could not be editted.
  • Fixed an issue where Bulk import was not working properly.