May 7, 2022

We are pleased to reveal the changes for the 10th Buzzeasy release of 2022.

Administration

• Administrators can now configure an event, NoStaffedAgentsLoggedIn, for a given queue that will evaluated Staffed agents logged in before the conversation enters the queue. If there are no staffed agents logged in, the Action set will be triggered.
• Workitem thresholds changes, Break name changes, RONA timeout configuration are now retrieved significantly faster.

Other changes

• Performance and stability improvements for voice related services.
• Various under-the-hood changes to enable the upcoming Buzzeasy major release.