March 9, 2022

We are pleased to provide you with an overview of some of the changes and additional features included in Buzzeasy, as part of our sixth release of 2022.

The release brings improvements to Administration functionality, dedicated Campaign opening hours and more!

Supervisor & Administration

• Supervisors can now easily specify when to process campaign records and Callbacks thanks to the introduction of dedicated Campaign Opening Hours.\
• EARLY RELEASE Supervisors can now configure Performance Dashboard Queue SLA for the Queue Segment as well as Performance Dashboard Abandoned Threshold. These configurable fields will be used in an upcoming release to display various performance metrics to the agents.
• Addressed various issues related to OutOfHours Queue action.
• Addressed various issues related to Maxmim queued conversation functionality.
• We are now supporting custom integrations within the New Buzzeasy Portal through the Service Hooks menu.
• Addressed cosmetic issues related to Agent States being misaligned in the Supervisor Dashboard.
• Supervisors now have a better overview of their teams thanks to the Availability per team feature added to the Supervisor Dashboard.