June 1, 2022

We are pleased to announce new features in our 13th Buzzeasy release of 2022.

This release brings changes to the information stored in the agents' profile, that make way for the introduction of email signatures.

We've also applied fixes to improve stability and functionality of KPIs in Supervisor reports.

Agent Profile

The Agents profile now includes Display Name and Job Title fields.

When provisioning Agents, these two new fields will be pre-populated from Microsoft Azure Active Directory.

These fields are supported in the bulk import of agents, we've also fixed a bug with that feature.

Supervisor Report KPIs

We've fixed an issue with the display of dates in the supervisor report KPIs detail lists.